Frequently asked questions

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Have things gone off the rails and now you’re having trouble finding your way back? On this page, you’ll find answers to all your burning questions to help you get back on track. If you don’t see your question here, email us at or give us a call on +31 (0)30 230 6206.

The cabinet has decided to proceed with a hard lockdown for the next five weeks. This means that the Railway Museum will be closed for the next five weeks, until 19 January 2021. Below you will find information about tickets for the Railway Museum. These apply to both regular tickets and tickets for the annual Winter Station event.

I have already made a reservation, what now?

The reservation will automatically expire, you do not have to cancel. When the museum is open again you can make a new reservation.

I have already bought a ticket (online). Will I get my money back?

The museum does not take back tickets once purchased. A ticket remains valid for one year, so you can visit the museum at a later time. Please remember to make a reservation.