Tickets & Reservations
Museum Closed
The cabinet has decided to proceed with a hard lockdown. This means that the Railway Museum will be closed. Below you will find information about tickets for the Railway Museum. These apply to both regular tickets and tickets for the annual Winter Station event.
I have already made a reservation, what now?
The reservation will automatically expire, you do not have to cancel. When the museum is open again you can make a new reservation.
I have already bought a ticket (online). Will I get my money back?
The museum does not take back tickets once purchased. A ticket remains valid for one year, so you can visit the museum at a later time. Please remember to make a reservation.
What to expect?
We are ready to welcome you and ensure everyone’s safety during your visit. We are complying with the COVID-19 guidelines issued by the Dutch government, the National Institute for Public Health and the Environment (RIVM), the museum sector and the Utrecht safety region:
- we are ensuring 1.5 metres of social distance between households.
- we are providing sufficient information in a clear fashion through posted signs, wayfinding and additional staff.
- we are taking additional measures to ensure hygiene, in the form of hygiene stations and extra cleaning.
I already have an admission ticket
In that case, go here to reserve a date and arrival time for your visit. You will then receive an email confirming your reservation. Be sure to bring your admission ticket and proof of your reserved arrival time with you to the museum.
Types of admission tickets include:
– special promotional tickets
– museum card
– BankGiro Loterij VIP Pass
– U-Pas (balance must be sufficient)
Don't have an admission ticket yet?
Go here to purchase an admission ticket and select a date and arrival time. You will then receive an email containing the ticket and proof of reservation.
Do you have a coupon?
Go here to reserve your date and arrival time; you will then pay the discounted ticket price at the PIN ticket desk in the Maliebaan Station.
Frequently asked questions
Answers to frequently asked questions can be found here.
Museum closed
The government has decided to introduce additional measures for the next two weeks on top of the current partial lockdown. This means that the Railway Museum will be closed for the next two weeks, from 5 to 18 November.
I have already made a reservation, what now?
The reservation will automatically expire, you do not have to cancel. When the museum is open again, you can make a new reservation.
I have already bought a ticket (online). Will I get my money back?
No, the museum does not take back tickets once purchased. A ticket remains valid for one year, so you can visit the museum at a later time. Please remember to make a reservation.
When will the Railway Museum reopen?
The closure is for a period of two weeks, i.e. until 18 November. In our ticket shop you can buy tickets and book a time for a visit to the Railway Museum.
All visitors are required to reserve a date and arrival time in advance. This includes those who have already purchased a ticket. A system with timeslots for arrival is in place.
No; stay home if you are experiencing any signs of illness. You can reserve a new arrival date/time at no additional charge.
Yes; we sell only a limited number of tickets each day to ensure that all visitors can experience the museum in a safe manner.
No; the ticket desk at the museum will be open only for the sale of museum cards (i.e. the Dutch annual pass), parking tickets and redeeming coupons for discounted admission. Admission tickets themselves must be purchased online.
No; in order to evenly distribute the volume of visitors, everyone is required to reserve an arrival time in advance of their visit.
Yes; every visitor must reserve an arrival time online. This includes those who have already purchased a ticket and holders of a museum card or BankGiro Loterij VIP Pass.
Our goal is to ensure all visitors have the most enjoyable day out possible in our new socially-distanced museum. Please do your best to make sure your actual arrival time matches the time slot you reserved as closely as possible. This will enable us to manage the flow of visitors effectively and provide everyone with the best possible experience.
If you already have a ticket, you must reserve an arrival time.
No; once you are inside the museum, you can stay as long as you like. Until the museum closes at 17:00, of course.
Of course; everyone is welcome. We do, however, ask that everyone who does not live in the same household maintain 1.5 metres of social distance from one another.
We are currently striving to keep all attraction open while maintaining compliance with the social-distancing requirement of 1.5 metres.
Yes, the rail shuttle is operating at this time.
We are complying with the decisions and guidelines issued by the Dutch government and the National Institute for Public Health and the Environment (RIVM). Addition guidance is provided by the protocol of the ‘Club van 11’ (CvE) in combination with the protocol adopted by the Dutch Museum Association (MV). Thorough preparations for reopening the museum began several weeks ago. The protocol for a safe and responsible reopening of the museum aims to ensure that visitors can safely share the public space within the museum and that volunteers, staff and suppliers are able to safely carry out their work in the museum as well. The measures set out in the protocol are intended to prevent new COVID-19 infections and to limit the consequences of the novel coronavirus without requiring that the museum stay closed.
No; the price of admission will remain the same for the rest of 2020 (€17.50 for ages 4 years and older). While previously purchased tickets are still valid, you will need to make a reservation in advance.